Gwangju subway provides the higher level of services to customers such as, thorough pre-prevention check for security operation, increasing the utilization of convenience to passengers by be on schedule the subway through improving of facilities and operating the disability guardian angel system for non accident to passengers
Also we achieved a certification of KOSHA 1801 to prevent safety accidents of passengers and establish non disaster work places the first public enterprise in Gwangju and Jeonnam areas. And then we have accomplished double zero defects in short time by systematization of safety management in work places. We establish both nominally and virtually the first safety management in all operation institutions.
Practical categories for the safety
Minimization of accidents and defects
Since the historical opening to traffic of the 1 line, we have not occurred even one accident or default, so that we have established be on schedule by increasing safety facilities in platforms and systemized management. We do our best to prevent safety accidents when disabled people use the train by engaging social volunteers as disabilities guardian angel and security personnel in platforms.
Achievement of Double Non disaster
Any accidents on duty have not occurred since 18th January 2006 till now. And we are received a certification of Non disaster aim achievement by Korea Occupational safety and health agency. All employees participate in industrial accident prevention activities positively as non disaster contests, and contribute safe work places of non disaster and happy and brisk work climate with life of self-control safety management.
Established Safety Health Management System (KOSHA 18001)
CEO introduce developed management technique due the core of management is safety and promote self-control safety management be based on basic and principle. According to the result of post tests by Korea Occupational safety and health agency unsuitable matters do not happen. Also we establish and operate substantial the safety management system through feedback of indication matters such as internal inspection and manager investigation. Therefore we ensure safety operation of trains.
Enactment of safety health management direction of the public corporation.
The public corporation chooses safety health as the priority of subject to offer fast and convenient public transportation. We enact and operate the direction of safety health management to minimize and to remove dangerous matters by discovering and improving risky matters that is potential in every operation areas.
Administration of disabilities guardian angel system
We have invited Gwangju and Jeonnam Local Military Manpower Administration and the head of Gwangju Disabilities Union, and have enforced the provincial education for social volunteers who work in stations. Also we have administrated guardian angel system in the whole year continuously. As a result, we offer the specialized service that guide disabilities and disabled person from the start to destination. And we are trying to more to achieve the management goals of impressive customer satisfaction and zero defects.
New establishment of subway safety unit course
We have established new course of subway safety unit in Fire Academy which is the total education institution. The new course is for emergency measures in emergency situation on subway, for life protection by cultivating dealing abilities and for ensuring trains safety operation. We have established self-control prevention of disasters system with the course. The course run total 24 people per one class (annually 1 session), total 4 times educational classes.
The structure of employees and Acquisition of First Aid certification
We have run First Aid education classes to 59 station officers who charge customer service. The educations are related to First Aid Information Center in Chonnam University. It has improved prompt dealing abilities in unexpected occurrence. Also it has maximized customer satisfaction and raised the image of the corporation internally and externally.
Composing and operating of provision for catastrophe T/F team
We have ensured customer safety and trains safety operation by forming sisterhood all of stations and teams and by operating T/F team to prepare prompt support system in disaster situation such as, heavy snowfall by climate change.
Establishment of total facilities management system
The existing facilities were managed in text formation and it was separated into information of facilities and blueprints. Those systems had pulled the efficiency of work down. So we have set up the improvement direction of facilities management system for scientific safety management. And we include the improvement direction of facilities management system into facilities preventive inspection management of U-SUBWAY.